RETURN POLICY
**NO REFUNDS – NO EXCEPTIONS/EXCHANGES OR
STORE CREDITS ONLY**
RETURNS FOR EXCHANGE/STORE CREDITS MUST MEET THESE REQUIREMENTS:
·
Merchandise must be returned within 5 days of receipt.
·
Merchandise must be unworn and unwashed. We cannot accept
returns of items that have been damaged, worn, or soiled, and clothing tags
must still be intact. Items must be in a condition suitable for resale.
·
Merchandise must have all tags, including any hangtags attached.
·
Any merchandise marked "Sale" cannot be returned.
·
Non-returnable merchandise include sale products, custom
wigs, and bodysuits.
·
We reserve the right to refuse any exchange that does
not meet our requirements including any signs of wear.
·
Customer is responsible for shipping fees to send the order back
to LA Flawless.
·
Shipping fees are not refundable.
·
LA Flawless diligently inspects all items before shipping;
therefore, damaged merchandise is extremely unlikely. Any returned items will
be inspected for signs of wear or smoke, and in the event that the item does
not match the original condition, the buyer will not receive a store credit.
·
Store Credit is valid only at www.laflawless.com.
·
If you wish to exchange for a different size, we will consider
making the exchange only for items, which have not been worn, & in the original
package.
·
Hair Exchanges must be in its original condition (no cutting, damage,
coloring or altering of the hair) and must be in its original packaging. Exchanges will only be processed after we
receive & inspect the hair.
RETURN PROCESSING TIME
·
Upon receipt of your package, your return for a store credit
will be processed within 3-4 business days. You will be notified via email once
your return has been processed.
WHEN
MAKING AN RETURN
·
Pack your merchandise securely in the original product
packaging, if possible. Please note that all items must be returned in original
condition (including all paperwork, parts & accessories) with tags
attached.
·
Be sure to include your original invoice with your return. You
may want to keep a copy for your records. If you can't send the invoice, just
include your order number, billing name & address, and reason on a piece of
paper with your return.
·
Write “Reason for Return” on the back of your invoice or email
us at customerservice@laflawless.com.
·
Always keep your tracking number to monitor delivery status of
your package. We are not responsible for lost or stolen packages.
OUR RETURN ADDRESS IS:
LA FLAWLESS
P O BOX 1575
West Chester, OH 45071
*Office is not opened to the public.