LA Flawless
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RETURN POLICY

**NO REFUNDS – NO EXCEPTIONS/EXCHANGES OR STORE CREDITS ONLY**

 

RETURNS FOR EXCHANGE/STORE CREDITS MUST MEET THESE REQUIREMENTS:

·         Merchandise must be returned within 5 days of receipt.

·         Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.

·         Merchandise must have all tags, including any hangtags attached.

·         Any merchandise marked "Sale" cannot be returned.

·         Non-returnable merchandise include sale products, custom wigs, and bodysuits.

·         We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.

·         Customer is responsible for shipping fees to send the order back to LA Flawless.

·         Shipping fees are not refundable.

·         LA Flawless diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.

·         Store Credit is valid only at www.laflawless.com.

·         If you wish to exchange for a different size, we will consider making the exchange only for items, which have not been worn, & in the original package.  

·         Hair Exchanges must be in its original condition (no cutting, damage, coloring or altering of the hair) and must be in its original packaging.  Exchanges will only be processed after we receive & inspect the hair.


RETURN PROCESSING TIME

·         Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.

 

WHEN MAKING AN RETURN

·         Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.

·         Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.

·         Write “Reason for Return” on the back of your invoice or email us at customerservice@laflawless.com.

·         Always keep your tracking number to monitor delivery status of your package. We are not responsible for lost or stolen packages.

 

OUR RETURN ADDRESS IS:

LA FLAWLESS

P O BOX 1575

West Chester, OH 45071

*Office is not opened to the public.